Our aim is to make your shopping experience as easy and stress-free as possible. Please read our Return Policy thoroughly to check whether your order is eligible for a refund or not.
If you’re not happy with a purchase from a WELOX INTERNATIONAL store, we want to make things right. We provide the option of a refund or return on the majority of items, based on the condition of the item.
Here’s the essential information you should be aware of about our refund and return policy :
- Returns are accepted within 30 days of purchase.
- The items must be in original condition and with all tags in place
- We are bot refund the shipping charge.
- Shipping costs are non-refundable.
- Refund is issued in the original method of payment.
We know that returns can be a hassle, but we want to make sure you’re happy with your purchase. If you have any questions about our policy, please contact us.
Damaged/ Defective Product Received.
We’re sorry to hear that you received a damaged or defective product. We understand how frustrating this can be, and we’ll do our best to help you resolve the issue as quickly as possible.
If you have a damaged or defective product, please get in touch with our customer service team and we’ll be happy to assist you. You can reach us by email at [email protected] apologize for any inconvenience this may have caused, and we thank you for your patience.
Incorrect Product Received.
We’re sorry to hear that you received the wrong product. We understand how frustrating this can be, and we’ll do our best to help you resolve the issue as quickly as possible.
If you would like to return the incorrect product, please follow the instructions below. We’ll provide a full refund for the product and any shipping charges you may have incurred.
Instructions for returning an incorrect product:
- Please get in touch with our Customer support team to start your return. Please note down your order number.
- Pack the incorrect product securely and include a note with your name, order number, and the reason for the return.
- Ship the package back to us using a shipping method of your choice. We recommend using a shipping service with tracking to ensure your return is received.
- Once we receive the return, we’ll process the refund and issue a confirmation email.
We apologize for any inconvenience this may have caused, and we hope this process is as smooth as possible.
Lost orders
If you’ve ever placed an order with a company and never received your product, you know it can be frustrating. A recent study showed that nearly 10% of all online orders are lost.
This issue occurs due to any reason. Maybe the company made a mistake and never processed your order. Or maybe your product got lost in the shipping process. Whatever the reason, it’s important to know what to do if you find yourself in this situation.
First, try contacting the company directly. Often, they will be happy to resend your order or issue a refund. If you don’t get a satisfactory response, you can also contact your credit card company and request a charge back. This will involve filling out some paperwork, but it’s worth it if you can’t get your money back any other way.
Lost orders can be frustrating, but there are ways to get your money back. With a little persistence, you should be able to get what you’re owed.
Cancellation and refund
No one likes to be stuck with a purchase they can’t use, but sometimes life happens, and things don’t go as planned. If you need to cancel or return an item, it’s important to know your rights to get your money back.
Most retailers have a return or exchange policy, but it’s important to read the fine print before you make a purchase. Some retailers have a time limit for returns, or they may only accept returns for store credit. Others may charge a restocking fee for certain items.
If you need to cancel a purchase, you should first contact the retailer. Many retailers will refund your purchase if you cancel within a certain time period. If the retailer refuses to cancel your purchase, you may be able to dispute the charges with your credit card company.
If you receive a damaged item, you should contact the retailer as soon as possible. Most retailers will issue a refund or replacement if the item is damaged.
If you have any questions about a purchase, it’s always best to contact the retailer directly. They should be able to help you with any questions or concerns you have.
Need help?
If you have any questions about this Privacy Policy, please contact us.
